Product & Ordering
What types of products does Impera Jewels offer?
Impera Jewels offers premium moissanite jewelry including chains, bracelets, pendants, necklaces, earrings, watches, wallet chains, and custom moissanite jewelry.
What quality of moissanite stones do you use?
We use high-quality VVS moissanite stones designed for strong brilliance, clarity, and diamond-like shine.
Does Impera Jewels moissanite jewelry pass a diamond tester?
Yes, moissanite can pass standard diamond testers because it has similar thermal conductivity to diamonds.
Do your moissanite jewelry pieces come with a certificate?
Select designs are available with GRA certification to verify moissanite authenticity and stone quality.
What materials do you use for jewelry?
We use quality materials such as 925 sterling silver, gold-plated finishes, and custom metal options depending on the product.
Can I request a custom moissanite jewelry design?
Yes, we offer custom moissanite jewelry services for personalized chains, pendants, bracelets, watches, and other designs.
Orders & Payments
How can I place an order?
You can place an order directly through our website by selecting your product, choosing available options, and completing checkout securely.
How do I know if my order was successful?
After placing your order, you will receive an order confirmation email with your order details.
What payment methods do you accept?
We accept secure online payments through trusted payment gateways. Available payment methods may vary by location.
Is my payment secure?
Yes, all payments are processed securely through trusted payment providers. Impera Jewels does not store your card details.
Can I cancel or change my order?
Orders can only be changed or canceled before processing begins. Once production or processing starts, changes may not be possible.
Shipping & Delivery
Which countries do you ship to?
We offer worldwide shipping, including the USA, UK, Canada, Australia, Europe, and other international locations.
How long does delivery take?
Most orders are delivered within 12–14 business days, depending on your location and customs clearance.
Will I receive tracking details?
Yes, once your order is shipped, you will receive tracking details by email so you can monitor your package.
Are there customs or import duties?
International orders may be subject to customs duties, taxes, or import fees based on your country’s regulations. These charges are the customer’s responsibility.
Returns & Policies
What is your return policy?
Returns can be requested within 15 days of receiving your order. Items must be unused, unworn, and in original condition.
How do I start a return?
To request a return, contact us at support@imperajewels.com with your order number and reason for return.
What if I receive a damaged item?
If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the package and product.
Are custom jewelry orders refundable?
No, custom or personalized jewelry items are non-refundable because they are made specifically for the customer.
Support
How can I contact Impera Jewels?
You can contact our support team at support@imperajewels.com.