Shipping Policy

At Impera Jewels, our goal is to deliver your moissanite jewelry safely, securely, and on time. Please review our shipping policy below for processing times, delivery estimates, shipping charges, tracking, and international delivery details.

1. Shipping Partners

We work with trusted international shipping carriers to ensure reliable delivery.

• FedEx
• DHL
• UPS
• USPS

2. Order Processing Time

• Orders are processed within 2–4 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Custom or made-to-order jewelry may require 5–10 business days for preparation.

Once your order ships, you will receive a shipping confirmation email with tracking details.

3. Shipping Time

• Estimated delivery time is 12–14 business days.
• Delivery time may vary depending on location, carrier delays, and customs clearance.

4. Shipping Charges

• Standard shipping fee is $30 per order.
• Free shipping is available on orders above $299.

5. International Shipping

We offer worldwide shipping, including the USA, UK, Canada, Australia, Europe, and other international locations.

International customers may be required to pay customs duties, taxes, or import fees based on their country’s regulations. These charges are the responsibility of the customer.

6. Secure Packaging Guarantee

Every order is carefully packed with protective materials to help prevent damage during transit. Each item is inspected before dispatch to ensure it is shipped safely and ready to wear.

7. Fully Tracked Shipping

Once your order is shipped, you will receive a tracking number by email. You can use this tracking link to monitor your package in real time.

8. Shipping Address

Please make sure your delivery address is complete and accurate at checkout. Impera Jewels is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.

9. Delayed or Lost Packages

If your package is delayed or appears lost in transit, please contact our support team. We will assist you by working with the shipping carrier to help resolve the issue.

10. Damaged Packages

• If your order arrives damaged, please contact us within 48 hours of delivery.
• Provide clear photos of the package and product.
• After review, we will offer a suitable solution where applicable.

11. Contact Us

If you have any questions about shipping, please contact us at support@imperajewels.com.